24/7 Crisis Support Call: 1-888-910-0416

PBH Coronavirus Response

PBH Novel Coronavirus 2019 (COVID-19) Updates

PBH has been working hard to determine how we can best meet the community’s needs while keeping our staff safe. 

At this moment, we will continue providing as many services as possible via phone, and we are exploring expanded telehealth services. Crisis Services are available 24/7 through Volunteers of America, and a PBH Designated Crisis Responder will be dispatched when appropriate; please call 888-910-0415.

All staff and clients are now required to undergo a health screening, which includes having their temperature taken, before entering the building. We also require all staff and visitors to wear a facemask when meeting together indoors. 

We will do our best to update you via Facebook and our website whenever changes occur.

Let’s take care of one another as best we can! We can do this together!

Local COVID-19 Hotline

If you have questions about COVID-19, call the Clallam Hotline at 360-417-2430

    Pharmacy Services

    If your psychiatric medications are prescribed by PBH, we want you to know that you’ll be taken care of. The Medical Department will be authorizing refills of medications for 30 days at a time. However, these refills may take up to 72 hours to process. If you need a refill please contact us at 360-457-0431 x130 and leave a message. Please note we will only call you back if we have questions. If you do not hear back from the PBH nursing team you can assume that your medications have been prescribed. Those return calls will likely be coming for an “unknown number” or “unidentified caller” so please answer your calls if you’re able, because missed calls may result in a delay on your refills. If you have additional medication concerns, please call us at the above number and leave a detailed message. If you are currently receiving an injection, you will receive a call from Medical Department to make individual arrangements.

    As of this time our in-house Genoa Pharmacy will continue being open and filling medication orders. In order to limit the number of people in our lobby, please call Genoa from the parking lot when you arrive at PBH; our pharmacist will meet you at the main entrance to give you your medications. The Genoa pharmacy number is 360-406-4225.

      Sequim Office

      PBH has temporarily closed the Sequim office to clients.  We will be notifying clients and having clinicians complete appointments via telephone. We will reopen the Sequim Office as this situation resolves.

        Horizon Center

        We are handing out sack lunches from 9:30AM – 2:30PM to keep gatherings at a minimum. Clients can make an appointment to use showers/laundry facilities.

          What you need to know about coronavirus in Clallam County.

          • Most cases of COVID-19 will not mean hospitalization, or even a trip to an emergency room. Hospital care is a precious resource that needs to be reserved for those with the most serious symptoms.
          • Follow the advice of public health to prevent infection; these are common sense steps like washing your hands, not touching your face, staying home when you are sick, coughing or sneezing into a tissue and throwing that tissue away. Check out the Washington State Department of Health’s (DOH) fact sheet for more information.
          • If you are sick, stay home and manage your symptoms as you would any cold.
          • If your symptoms become worse, call your local nurse line or the DOH coronavirus hotline at 1-800-525-0127, press # for symptom evaluation.
          • Continue to see your provider for regularly scheduled visits to address your other health care needs. Do not neglect your existing needs.
          • Masks will not prevent you from getting the virus, but they can help prevent the spread of the illness because they stop big droplets from sneezes and coughs from becoming airborne or contaminating surfaces.



          Taking care of your mental and physical health is important.

          Take care of yourself by following common sense steps and avoiding misinformation.

          Choose one national or international source like the CDC, and another local or national source so you can know what’s going on in our community. PBH recommends looking at the CDC website, WA DOH, and the Clallam Co Dept. of Health and NOT going down the rabbit hole of multiple news sites.

          1. https://www.cdc.gov/coronavirus/2019-ncov/index.html
          2. https://www.doh.wa.gov/Emergencies/Coronavirus
          3. http://www.clallam.net/coronavirus/

          Limit the frequency of your updates. Things may be changing rapidly, but that doesn’t mean you need to hang on every update. This may mean disabling constant notifications from news sites or social media. Limit worry and agitation by lessening the time you and your family spend watching or listening to media coverage that you perceive as upsetting.

          Practice social media self-discipline. It’s not easy to limit time on social media. But chances are, the information and commentary you get from friends and acquaintances on your Facebook feed is more incessant than actual updates from news or health organizations.

          It is normal to feel sad, stressed, confused, scared or angry during a crisis. Talking to people you trust can help. Contact your friends and family and be proactive about reaching out to others you think may need extra support.

          If you must stay at home, maintain a healthy lifestyle – including proper diet, sleep, exercise and social contacts with loved ones at home and by email and phone with other family and friends.

          Think outside yourself. Since action can allay our anxieties, you may want to also consider what you can do to help others who may be more affected by the outbreak than you.

          Take care of your children. Respond to your child’s reactions in a supportive way, listen to their concerns and give them extra love and attention. Remember to listen to your children, speak kindly and reassure them. Make opportunities for the child to play and relax. Keep to regular routines and schedules as much as possible, or help create new ones in a new environment, including school/learning as well as time for safely playing and relaxing.

          Don’t use smoking, alcohol or other drugs to deal with your emotions. Have a plan, where to go to and how to seek help for physical and mental health needs if required.

          Draw on skills you have used in the past that have helped you to manage previous life’s adversities and use those skills to help you manage your emotions during the challenging time of this outbreak.

          Clallam County is a strong community! We will get through this together by taking care of one another.